Empathy interviews are among the most commonly discussed continuous improvement practices for advancing equity¶

Claim · All claims
Evidence · 1 study · qualitative r2 · q2
Currency · newest study 2020 · not yet checked against its sources · not reviewed by a person

Subclaims¶

q2 i? Interviewees identified empathy exercises, especially empathy interviews drawn from design thinking, as a commonly discussed continuous improvement practice for understanding the experiences of those impacted by inequitable systems. → Valdez 2020

Evidence¶

Valdez 2020¶

Valdez, A., Takahashi, S., Krausen, K., Bowman, A., & Gurrola, E. (2020). Getting better at getting more equitable: Opportunities and barriers for using continuous improvement to advance educational equity. WestEd. https://eric.ed.gov/?id=ED606089

q2 · i? · qualitative · r2

From the promising-practice box on empathy exercises in the interview study: at one school, all teachers in improvement efforts conduct empathy interviews with students, and a leader stated "If you are not doing empathy interviews, you are not doing improvement."

"If you are not doing empathy interviews, you are not doing improvement."

Discussion¶

Related Claims¶

• Education leaders believe continuous improvement, when done well, can unearth issues of equity and reveal root causes of inequities in education systems — a broader claim this one bears on
• Student voices provided insights into factors that may impact participation in CS programs in Iowa City — a narrower finding that bears on this claim
• Individual biases and narratives influence how systems are investigated in continuous improvement, potentially leading projects to address symptoms rather than root causes — related
• Commissioned evaluations found 21CSLA offerings influenced participants' knowledge, skills, and practices related to evidence-based practices, continuous improvement, and equity — related
• Equity-oriented leadership preparation through applied and reflective learning can deepen aspiring principals' understanding of bias and equitable practices — related
• Educators in a UDL Math and Design Thinking professional development attributed shifts in their beliefs and practices to empathy, both as a value and as a practice of empathy interviews — related
• Empathy interviews became a widely adopted data-gathering technique for understanding stakeholder perspectives on problems — related