Contact information for district EL leaders is often incomplete, and few web-form or superintendent emails receive responses¶

Claim · All claims
Evidence · 1 study (2 entries) · associational r1 · q2
Currency · newest study 2022 · not yet checked against its sources · not reviewed by a person · recheck by 2027: baselines and conditions change

Subclaims¶

q2 i? Websites often listed names, titles, and phone numbers without email addresses; fewer than half of emails sent through web forms were answered, and few superintendents responded to survey invitations. → Palacios 2022 q2 i? Voicemail messages left after navigating phone trees were only rarely returned, leading the team to send survey invitations to superintendents. → Palacios 2022 (2)

Evidence¶

Palacios 2022¶

Palacios, M., Kibler, A., Farren Burho, J., Garrett Sandstead, M., Wiger, S., & Woodruff, K. (2022). Who is in charge of English Learner services? Lessons learned from a national co-teaching and collaboration study. WestEd: National Research & Development Center to Improve Education for Secondary English Learners. https://eric.ed.gov/?id=ED625797

q2 · i? · associational · r1

Website contact search for secondary-level EL leaders in the national district sample. The review found incomplete information: "name, title, and phone number, but not their email address," and out-of-date organizational charts. The article also reports fewer than half of web-form emails were answered.

"In many instances, we were able to locate the individual's name, title, and phone number, but not their email address. On other sites, we found organizational charts with names and positions only, but no contact information."

Palacios 2022 (2)¶

Palacios, M., Kibler, A., Farren Burho, J., Garrett Sandstead, M., Wiger, S., & Woodruff, K. (2022). Who is in charge of English Learner services? Lessons learned from a national co-teaching and collaboration study. WestEd: National Research & Development Center to Improve Education for Secondary English Learners. https://eric.ed.gov/?id=ED625797

q2 · i? · associational · r?

Phone-calling phase of the contact protocol using a script at main district numbers. The review found that after navigating phone trees, messages left on voicemail were "only rarely received return calls," and few superintendents responded to emails.

"If we reached voicemail after navigating the phone tree, we left messages, but only rarely received return calls. In such cases, we settled on sending our email survey invitation to the superintendent."

Discussion¶

Related Claims¶

• District websites rarely specify which department or administrator oversees services for English Learners — related
• English Learner programs and services across districts are led by administrators with varied titles, many without apparent links to English Learners — related
• Districts use no consistent way of referring to English Learner programs and their offices — related