At least 20.4% of queries in an online internship programme are status enquiries about pending submissions, which a corpus-grounded AI assistant served only 1.3% of the time¶
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Evidence · 1 study · associationalr1·q2
Currency · newest study 2026 · not yet checked against its sources · not reviewed by a person
Subclaims¶
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q2 i? Status enquiries about the progress of a pending submission account for at least 20.4% of queries, and the retrieval-constrained AI assistant served only 1.3% of them because a stored answer cannot report an individual's current status. → Gupta 2026
Evidence¶
Gupta 2026¶
Gupta, J., Ayinampudi, P., Aditya B.M.V., Hegade, P., Sharma, R., Sharma, S., Meenakshi, V., Iyengar, S.R.S. (2026). What Students Actually Ask: Demand Structure and Automation Potential in a Hybrid Support System. arXiv:2609.38967. https://arxiv.org/abs/2609.38967 doi:10.48550/arxiv.2609.38967
q2 · i? · associational · r1
Retrospective deployment study classifying all 4,093 operational query records by rule-based text classification (validated precision 75.0%). Of 148 AI-assistant resolutions, only 11 were status enquiries, "The last figure corresponds to 1.3% of all status enquiries"; status enquiries closed at a median of 40.8 hours.
"Of the 148 queries resolved by the AI assistant, 60 were procedural information, 42 enrolment intent and 11 status enquiry. The last figure corresponds to 1.3% of all status enquiries. Status enquiries closed at a median of 40.8 hours."
Discussion¶
Related Claims¶
- Only 8.0% of queries reaching a person duplicated existing corpus content, suggesting the knowledge base was already well used — related
- Support demand across participants is concentrated: the most active decile accounts for 34.6% of queries and 42.9% of participants raised exactly one query — related
- Corpus reuse in the deployed support system is concentrated on a single process step: three certificate/offer-letter entries account for 56.8% of 871 resolutions, with a Gini of 0.586 across entries — related
Page metadata
| Field | Value |
|---|---|
type |
claim |
id |
status-enquiries-pending-submissions-assistant-1-3-percent |
title |
At least 20.4% of queries in an online internship programme are status enquiries about pending submissions, which a corpus-grounded AI assistant served only 1.3% of the time |
description |
At least 20.4% of queries in an online internship programme are status enquiries about pending submissions, which a corpus-grounded AI assistant served only 1.3% of the time |
status |
review |
evidence_strength |
moderate |
newest_evidence |
2026 |
generated |
by process:wiki-ingest on 2026-10-11 |
trust |
unverified — no one has confirmed this page's content |
sources |
1 — gupta-2026 |
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