Telegram-based chatbot use declined after initial novelty, with platform friction cited as a barrier¶

Claim · All claims
Evidence · 1 study · design r3 · q2
Currency · newest study 2026 · not yet checked against its sources · not reviewed by a person

Subclaims¶

q2 i? In the second cycle, student engagement with the Telegram chatbot dropped over the semester, attributed to perceptions that Telegram was not widely used and that downloading an app for one course function felt unnecessary. → Hilliger 2026

Evidence¶

Hilliger 2026¶

Hilliger, I., Pérez-Sanagustín, M., González, C., Villalobos, E. and Celis, S. (2026). A GAI-Based Chatbot for Scaffolding Self-Regulated Learning: Insights from a Design-Based Research Approach. Journal of Learning Analytics, 13(1), 74–88. https://doi.org/10.18608/jla.2026.9143

q2 · i? · design · r3

Cognitive walkthroughs with 12 undergraduates in Education and Society at U1, analyzed thematically. One student reported using it only "the first two weeks that it was presented to us" before stopping. Engaged users found it helpful for administrative tasks like checking dates and readings.

"its use declined over time. This drop was attributed to several factors, including the perception that Telegram, the platform hosting the chatbot, was not widely used among students"

Discussion¶

Related Claims¶

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• Primary metrics improved during US holidays, attributed to more motivated voluntary users — related
• Instructional videos and AI chatbots show complementary rather than redundant functions for science learning — related
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