Text-based conversational interfaces were preferred over speech or embodied formats in healthcare AI trust studies, attributed to perceptions of reliability¶

Claim · All claims
Evidence · 1 study · review r2 · q2
Currency · newest study 2026 · not yet checked against its sources · not reviewed by a person

Subclaims¶

q2 i? One reviewed study found text-based systems were associated with higher trust due to ease of information processing, and across both interface studies participants preferred text-based conversational user interfaces over speech or embodied formats. → Abramson SL 2026

Evidence¶

Abramson SL 2026¶

Abramson SL, Sora-Cardenas J, Nandakumar P, Bruce JE, Gopinath N, Zangari LG and Feijóo-García PG (2026). Trust and interaction design in AI-enabled systems: a systematic literature review. Front. Psychol. 17:1932655. https://doi.org/10.3389/fpsyg.2026.1932655

q2 · i? · review · r2

The review reports two interface-design studies in healthcare contexts (average sample size n=18), noting four shared authors suggest a connected line of research; a related study found embodied interfaces "raised distinct user concernsaroundprivacyandauthenticity".

"One study compared text-based, speech, and embodied interfaces, finding that text-based systems were associated with higher trust due to ease of information processing ( SunX.etal., 2025 )."

Discussion¶

Related Claims¶

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