Trust in customized agents was associated with clear, accurate, and contextually aligned feedback¶

Claim · All claims
Evidence · 1 study · causal r? · q2
Currency · newest study 2026 · not yet checked against its sources · not reviewed by a person

Subclaims¶

q2 i? Clearer and more contextually aligned feedback from customized agents was often associated with stronger perceptions of trust and credibility. → Han Xue 2026

Evidence¶

Han Xue 2026¶

Han Xue, Cao Jing, Wang Zi, Luo Heng. (2026). The Effects of Agent Type and Feedback Style on Self-Directed Learning: A Mixed-Methods Study. Behavioral Sciences. https://doi.org/10.3390/bs16071069

q2 · i? · causal · r?

Thematic analysis found clarity/operability codes more prevalent in customized groups (C1 and C3), while lack-of-contextual-anchoring codes were dominant in C4 (general-purpose). Students described customized agents as clearer, more professional, and better aligned with task requirements.

"Together with the quantitative evidence of enhanced accuracy, these qualitative findings suggest that perceived feedback quality may be associated with learners' trust in the agent."

Discussion¶

Related Claims¶

• Customized AI agents generate feedback with higher accuracy and specificity than general-purpose agents in self-directed instructional design tasks — related
• Open-ended learner feedback revealed four themes: trust in AI scaffolding, feedback clarity, engagement, and task authenticity — related
• Focus groups with nine writing instructors identified four design priorities for WAT-C: clearer feedback, instructor customization, reduced administrative burden, and a simplified interface — related
• Discrepancies between lenient learner feedback and more critical automated feedback caused tutors confusion, distrust, and demands for rationale — related
• Qualitative analysis confirms the agent can identify confusing lesson content and provide actionable feedback for designers — related
• AI multimodal feedback is rated higher than educator feedback on specificity, clarity, simplicity, motivation, satisfaction, and lower mental effort, with comparable correctness, trust, and acceptance — related