Use process mapping and warm handoffs to connect students to supports across offices¶

Strategy · All strategies
Evidence · no claims cited

Description¶

The guide recommends process mapping, in which staff and students document the processes and requirements students must complete as they progress toward graduation, then share experiences to identify gaps and overlaps in supports. When sending a student to another department, the panel "believes strongly that advisors should provide a “warm handoff” by introducing the student to their colleague in another office," which requires student support staff who know how other offices operate. This ensures students do not feel like just another number in a different office.

Design Implications¶

Context¶

Requirements¶

• Communication between departments and a partnership structure in place when sending a student to another department for support; staff who know how other support offices operate

Constraints¶

Target Learners¶

• postsecondary students navigating institutional processes

Target Learning Goals¶

• successful navigation of institutional processes from orientation through degree completion

Related Strategies¶

• Comprehensive Integrated Advising Recommendation
• Use NACADA's structuring factors to situate advising as a core institutional function

Examples¶

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Key Sources¶

• Karp, M., Ackerson, S., Cheng, I., Cocatre-Zilgien, E., Costelloe, S., Freeman, B., Lemire, S., Linderman, D., McFarlane, B., Moulton, S., O'Shea, J., Porowski, A., & Richburg-Hayes, L. (2021). Effective advising for postsecondary students: A practice guide for educators (WWC 2022003). Washington, DC: National Center for Education Evaluation and Regional Assistance, Institute of Education Sciences, U.S. Department of Education. https://ies.ed.gov/ncee/wwc/PracticeGuide/28