Train gatekeeper staff who answer calls, emails, and visits so they understand EL program structures and points of contact¶

Strategy · All strategies
Evidence · no claims cited

Description¶

The article identifies employees who respond to phone calls, emails, and in-person visits as "important gatekeepers to valuable information about English Learner programs and services." It recommends that individuals in charge of EL programs work with these staff so they understand the structure and nuances of current programs and who the leaders or points of contact are, a depth of understanding the authors call especially important given the variety of labels used across districts and schools.

Design Implications¶

Context¶

Requirements¶

• Gatekeeper staff trained by EL program leaders on program structure, nuances, and points of contact

Constraints¶

Target Learners¶

• Secondary English Learners and their families

Target Learning Goals¶

• Access to accurate information about English Learner programs and services

Related Strategies¶

• Districts should clearly articulate the EL leader with full contact details, use consistent terminology, and describe programs and policies on websites

Examples¶

-

Key Sources¶

• Palacios, M., Kibler, A., Farren Burho, J., Garrett Sandstead, M., Wiger, S., & Woodruff, K. (2022). Who is in charge of English Learner services? Lessons learned from a national co-teaching and collaboration study. WestEd: National Research & Development Center to Improve Education for Secondary English Learners. https://eric.ed.gov/?id=ED625797