Teach workplace problem solving through case studies and role plays with a structured procedure¶

Strategy · All strategies
Evidence · no claims cited

Description¶

Module 5 applies cultural knowledge to everyday work situations. Participants analyse a case (Aurora being told to shut up during overtime) from worker and supervisor perspectives, follow a nine-step problem-solving procedure from defining the problem through review and adjustment, work through five worker-dilemma tasks, and perform paired supervisor-worker role plays based on realistic workplace conflicts such as misunderstanding silence, perceived slowness, and safety-rule conflicts with prior qualifications.

Design Implications¶

Context¶

Requirements¶

• Role play cards pairing a supervisor and a worker perspective
• A structured problem-solving sequence displayed to the group

Constraints¶

• Assessment for this module is by role play

Target Learners¶

• Workplace supervisors

Target Learning Goals¶

• Resolving workplace problems arising from cultural and language differences

Related Strategies¶

• Responsible Decision-Making Practice
• Maximization of Transfer and Generalization
• Scenario Based Training

Examples¶

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Key Sources¶

• Dyer, Penny. (1992). Training a Multicultural Workforce. Hobart Institute of Technical and Further Education. https://eric.ed.gov/?id=ED378844