A significant portion of participants said they would have exited LER onboarding without live human support¶

Claim · All claims
Evidence · 1 study · design r2 · q2
Currency · newest study 2023 · not yet checked against its sources · not reviewed by a person

Subclaims¶

q2 i? A significant portion of participants in each workshop reported they would have abandoned the onboarding process without the live support available in the workshop. → live-support-1

Evidence¶

live-support-1¶

Hodge, M., Shah, Z., Patterson, M., Luke Luna, C. (2023, September). Onboarding and Education Design Principles for Learning and Employment Records. Digital Promise. https://doi.org/10.51388/20.500.12265/194

q2 · i? · design · r2

Self-reported finding from the two co-design workshops, where participants onboarded with facilitators and vendor representatives present. The report notes participants were "hesitant to adopt the tool or give the application numerous attempts independently" after completing onboarding with tech glitches.

"A significant portion of participants in each workshop admitted they would have exited the onboarding process had they not had live support in the workshop to persist."

Discussion¶

Related Claims¶

• Roughly half of co-design participants completed LER technology onboarding within an allotted 15–20 minute window — related
• Inaccurate and disjointed information from third-party transcript integrations was a pervasive onboarding problem — related
• HSE participants found the LER value proposition unclear, questioning how it differed from Indeed and LinkedIn and feeling excluded by linear-journey prompts — related
• Los principales retos percibidos al usar LER son la exactitud de la información, la seguridad, saber cómo usarlos, la adopción por empleadores y el acceso — related