Regulate conflict through group characteristics, communication processes, and task complexity that maintain exchange¶

Strategy · All strategies
Evidence · no claims cited

Description¶

The report derives conflict control principles from three levers: group characteristics, communication processes, and task demands. It states that 'Self interest and selfesteem are generatedor degenerate in relation to variousgroup characteristics (open-closed,presence of a third rarty,problem- solving norms, and power differentialamong memters), communication processes (formal-informal, verbal-non-verbal,and time lap of response), and the complexity of the taskrequirements.' Each lever is argued to maintain the mutual perception of advantages of continuing exchange between opposing parties.

Design Implications¶

Context¶

Requirements¶

• Both members in interaction must learn conflict regulation skills, which the article notes requires learning by both members

Constraints¶

• The presence of a third party in relation to self and Other under conditions of conflict 'has not been studied experimentally' per the article

Target Learners¶

• members of groups, dyads, and disputing parties in educational and organizational settings

Target Learning Goals¶

• conflict regulation and avoidance of aggression
• maintaining self esteem and social interest during dispute resolution

Affordances¶

• Self Other Orientation Conflict Theory

Related Strategies¶

• Conflict De Escalation

Examples¶

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Key Sources¶

• Ziller, Robert C. (1969). A Theory of Self Other Orientation and Interpersonal Conflict: A Technical Report. https://eric.ed.gov/?id=ED032608