Participants who accessed the report card site with mobile devices had more difficulty using it¶

Claim · All claims
Evidence · 1 study · causal r? · q2
Currency · newest study 2021 · checked against its sources 2026-10-20 (automated, 1 of 1 entry) · not reviewed by a person

Subclaims¶

Reading the evidence codes

q is the design tier, i the impact, n the sample, and the kind with its r the rigour judged within that kind: what each code means.

This claim: no standardized effect is recorded in observations/ for it yet, so no benchmark reading is possible.

q2 i? Mobile-device users had more difficulty using the report card site than other participants. → Jesse Chandler 2021

Evidence¶

Jesse Chandler 2021¶

Jesse Chandler, Jacob Hartog, Erin Lipman, Jonathan Gellar. (2021). The Effect of School Report Card Design on Usability, Understanding, and Satisfaction. Regional Educational Laboratory Mid-Atlantic, U.S. Department of Education, Institute of Education Sciences. https://ies.ed.gov/ncee/edlabs

q2 · i? · causal · r?

Design-comparison study of the DC school report card. The summary states that "participants who accessed the site with mobile devices had more difficulty using it."

"In general, participants who accessed the site with mobile devices had more difficulty using it."

Discussion¶

Learner Variables¶

Access — predictor: learners who differ on it differ in outcomes

During spring 2020 remote instruction, internet connectivity and hardware/software problems interfered with course participation for large shares of undergraduates — the general claim this finding bears on, with the studies behind it
AAC users report device useability difficulties, high cognitive load when learning communication systems, and poor physical and sensory access — related
Moving the link to the STAR framework from the top of the page to beneath the STAR score improved the school report card site's usability — related
Making year-over-year change salient helped users identify which schools improved most but lowered usability and satisfaction ratings — related
Learners used products outside class despite infrastructure limits: 65% of surveyed students reported doing software work outside class while mobile access was largely unavailable — a broader claim this one bears on
Immediately after closure, New York charter students lacked adequate devices (44.4% on average) more often than adequate internet access (27.0%), while teachers were almost universally equipped — related
Infrastructure and access constraints were reported in 18 of 54 studies (33%) as the second higher-order technical limitation category — a broader claim this one bears on

Page metadata

Field	Value
`type`	`claim`
`id`	`mobile-access-increases-report-card-difficulty`
`title`	`Participants who accessed the report card site with mobile devices had more difficulty using it`
`description`	`Participants who accessed the report card site with mobile devices had more difficulty using it`
`status`	`review`
`evidence_strength`	`moderate`
`newest_evidence`	`2021`
`source_checked`	`2026-10-20`
`generated`	by `process:wiki-ingest` on `2026-10-08`
`trust`	unverified — no one has confirmed this page's content
`sources`	1 — `jesse-chandler-2021`

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