Patients experience healthcare professionals as competent in digital counselling when they establish a reciprocal relationship built on trust, listening, and a comfortable atmosphere¶

Claim · All claims
Evidence · 1 study (2 entries) · qualitative r3 · q2
Currency · newest study 2025 · not yet checked against its sources · not reviewed by a person

Subclaims¶

q2 i? Patients experience HCP competence in digital counselling when professionals build a trusting relationship through partnering, virtual rapport, and face-to-face presence via videoconferencing. → Kaihlaniemi 2025 q2 i? Patients experience HCP competence in digital counselling when professionals listen attentively and create a comfortable atmosphere, including setting expectations and taking adequate time. → Kaihlaniemi 2025 (2)

Evidence¶

Kaihlaniemi 2025¶

Kaihlaniemi, J., Suonnansalo, P., Kääriäinen, M., Kaakinen, P., Litendahl, M., Paukkonen, L., Laukkonen, K., & Oikarinen, A. (2025). Patients' Experiences of Healthcare Professionals' Competence in Digital Counselling in Healthcare Settings—A Qualitative Systematic Review. Journal of Advanced Nursing. https://doi.org/10.1111/jan.16663

q2 · i? · qualitative · r3

The review's meta-aggregation (Table 4, Category 6) includes the finding 'Virtual relationships', with the patient illustration expressing trust and respect for the professional's knowledge, indicating that a trusting relationship can be established in digital counselling.

"Virtual relationships It felt like she cared and there was a relationship there, er… and I trusted her and respected what she said, and her knowledge and experience"

Kaihlaniemi 2025 (2)¶

Kaihlaniemi, J., Suonnansalo, P., Kääriäinen, M., Kaakinen, P., Litendahl, M., Paukkonen, L., Laukkonen, K., & Oikarinen, A. (2025). Patients' Experiences of Healthcare Professionals' Competence in Digital Counselling in Healthcare Settings—A Qualitative Systematic Review. Journal of Advanced Nursing. https://doi.org/10.1111/jan.16663

q2 · i? · qualitative · r3

The review's meta-aggregation (Table 4, Category 8) includes the finding 'Builds rapport', with the patient illustration describing how the professional created 'an atmosphere of comfortability' by attending to the patient's concerns.

"Builds rapport She was extremely helpful, professional and knowledgeable of my situation. But the reason it was an awesome experience, she made me feel as if she cared about my concerns as a patient by detailing every question asked, creating an atmosphere of comfortability"

Discussion¶

Related Claims¶

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