Patient-satisfaction questionnaires focus strongly on communication skills¶

Claim · All claims
Evidence · 1 study · review r2 · q2
Currency · newest study 2017 · not yet checked against its sources · not reviewed by a person · overdue for a recheck since 2020: tool and model accuracy changes quickly

Subclaims¶

q2 i? Of 48 items extracted from patient questionnaires, 24 matched the category communication and patient involvement, leading the authors to conclude that communicative competences are clearly in focus of patient satisfaction questionnaires. → Steiner-Hofbauer Verena 2017

Evidence¶

Steiner-Hofbauer Verena 2017¶

Steiner-Hofbauer Verena, Schrank Beate, Holzinger Anita. (2017). What is a good doctor? Wiener Medizinische Wochenschrift. https://doi.org/10.1007/s10354-017-0597-8

q2 · i? · review · r2

Item-level extraction from the patient questionnaires among the 20 included sources. The review reports 24 of 48 patient-questionnaire items matched communication and patient involvement, with general interpersonal qualities and medical competence each mentioned "8 times", ethics 7 times, and medical management once.

"We included 48 items out of patient questionnaires; 24 of these items were matched to the category “communication and patient involvement”, “general interpersonal qualities” was mentioned 8 times as was “medical competence” (n = 8)."

Discussion¶

Related Claims¶

• General interpersonal qualities and communication are the most frequently mentioned good-doctor attributes across 20 studies
• Stakeholder groups differ in their conceptions of a good doctor, with patients emphasizing communication and doctors medical skills — related
• Doctors rate medical competence and ethics most important and never rank communication first — related