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Local office simulation model with nine statistical output reports

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Description

The report's central artifact is a computer simulation of a local office day, stepping through applicant interviews, job-order handling and miscellaneous tasks hour by hour while gathering statistics on system behavior. After a run, nine reports can be requested: Input, Applicant, Receptionist Facility, Receptionist Queue, Employment Officer Facility, Interview Queue, Terminal Facility, Terminal Queue, and Job Order Queue reports. Each provides hourly and full-day statistics such as staff utilization, queue contents, and waiting-time means and standard deviations, enabling diagnosis of bottlenecks such as terminal waiting.

Design Implications

Context

Requirements

  • User-supplied input parameters: arrival means per hour, activity-duration distributions, and hourly staff and terminal levels

Constraints

  • Job display area is modeled as effectively unlimited capacity; a microfiche-based system would require setting capacity to the number of readers
  • Miscellaneous work is measured only in one-minute intervals

Target Learners

  • Employment Service local office managers and planners

Target Learning Goals

  • Diagnosing office bottlenecks and evaluating staffing and terminal configurations

Affordances

Claims

Examples

Key Sources

  • Cohen, Malcolm S. (1975). A Study of On-Line Use of Job Information in Employment Service Local Offices. Volume II: A Simulation Study. https://eric.ed.gov/?id=ED115779
Page metadata
Field Value
type element
id es-office-simulation-nine-reports
title Local office simulation model with nine statistical output reports
description The report's central artifact is a computer simulation of a local office day, stepping through applicant interviews, job-order handling and miscellaneous tasks hour by hour while gathering statistics on system behavior.
status review
canonical True
generated by claude/unspecified on 2026-09-25
trust unverified — no one has confirmed this page's content
sources 1 — cohen-1975

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