Journey map and adapted empathy map templates for capturing learner experience¶

Element · All elements
Evidence · no claims cited

Description¶

The toolkit includes a journey map template that visualizes a learner's experience across phases, documenting "actions, thoughts, emotions, touchpoints, pain points, opportunities, and resources." Its empathy map, adapted from the XPLANE framework (Gray et al., 2010), captures situation, actions, see, comments, feelings, hears, and frustrations, and is extended beyond learners to educators, caregivers, and institutions whose perspectives LER technologies may need to consider.

Design Implications¶

Context¶

Requirements¶

• Descriptions of the learner, context, and product or feature being mapped

Constraints¶

Target Learners¶

• learners plus employers, community-based organizations, and other stakeholders

Target Learning Goals¶

• understanding learner feelings, goals, and barriers at each interaction point with LER technologies

Affordances¶

• Iux Inclusive User Experience Ler

Related Elements¶

• Goal-Question-Metrics (GQM) framework adapted for IUX research on LER technologies
• Toolkit of guides and templates for launching and sustaining an intermediary-led cohort of strategic learning grantees
• Toolkit for Building a Virtual Learning Cohort with ten transferable planning tools

Examples¶

• Seven IUX methodologies for centering learners in LER technology development

Key Sources¶

• Digital Promise. (2025). Pathways Unlocked: A Learner-Centered Toolkit for Usable Learning & Employment Record Technologies. https://digitalpromise.dspacedirect.org/items/2a540607-a680-4548-8524-80af4924d62b