Inclusive user experience (IUX) as a learner-centered design approach for LER technologies¶

Theory · All theories
Evidence · no claims cited

Description¶

The toolkit defines IUX as "a user-centered design approach that emphasizes inclusivity through the intentional process of creating tools that everyone can use," involving diverse communities in user research across demographics like race, gender, age, ability, and socioeconomic status. Within IUX, "accessibility and inclusivity are branches of usability" (Kohler, 2023). The framework contrasts IUX with typical user-centered design, which "prioritize[s] the needs of the average user" and "often excludes users who fall outside of the characteristics of the typical target user base."

Design Implications¶

Context¶

Requirements¶

• Research must include diverse communities to capture varied perspectives, needs, and challenges

Constraints¶

• The toolkit does not cover governance issues, technology systems changes, technical specifications, or developer guidelines

Target Learners¶

• learners and workers of any age engaging with LER technologies, including historically and systematically excluded groups

Target Learning Objectives¶

• equitable access to lifelong learning, skill recognition, and economic mobility through usable credential technologies

Claims¶

Related Theories¶

• Digital Promise's three principle sets for inclusive LER design
• SkillsFWD guiding principles for equitable LER technology design
• Powerful learning with technology is the product of meaningful use, inclusive access, and school leadership
• The skills-first ecosystem framework

Examples¶

• Goal-Question-Metrics (GQM) framework adapted for IUX research on LER technologies
• Learning and employment records (LERs) as three-dimensional, learner-controlled replacements for traditional transcripts
• Seven IUX methodologies for centering learners in LER technology development
• Journey map and adapted empathy map templates for capturing learner experience
• Severity scale for prioritizing learner barriers into design actions
• Involve HSE communities in design and refine technologies based on their feedback
• User experience design tools for courseware: persona creation kit, journey maps, and ecosystem maps

Key Sources¶

• Digital Promise. (2025). Pathways Unlocked: A Learner-Centered Toolkit for Usable Learning & Employment Record Technologies. https://digitalpromise.dspacedirect.org/items/2a540607-a680-4548-8524-80af4924d62b