Skip to content

MyDigitalHand (MDH)

Product or Programme · All products and programmes
Evidence · no claims cited

Description

MyDigitalHand is a ticketing platform that manages student help requests and teaching-staff interactions during office hours, as used in the studied CS2 course.

Components

  • MyDigitalHand (MDH) office-hours ticketing system: MyDigitalHand (MDH) is "a ticketing system for help requests" used in the studied CS2 course to manage office hours. Students fill out a form that places a request in the queue when a session is active; teaching staff select a student from the queue, invite them into the Zoom meeting, and close the ticket after resolving the interaction. The system supplied the request time, start time, cancel time, and resolved time data used to define wait time and interaction time in this study. (Z. Gao et al. (2024))

Claims

-

Key Sources

  • Z. Gao, G. S. de Oliveira, D. Babalola, C. Lynch, and S. Heckman. (2024). Who should i help next? simulation of office hours queue scheduling strategy in a cs2 course. Proceedings of the 17th International Conference on Educational Data Mining. https://doi.org/10.5281/zenodo.12729866
Page metadata
Field Value
type product
id mydigitalhand-mdh
title MyDigitalHand (MDH)
description MyDigitalHand is a ticketing platform that manages student help requests and teaching-staff interactions during office hours, as used in the studied CS2 course.
status review
moved_from element/mydigitalhand-office-hours-ticketing-system
product_kind software
generated by process:sweep-kinds on 2026-10-10
trust unverified — no one has confirmed this page's content
sources 1 — z-gao-2024

Frontmatter is the page's machine-readable record — see the Schema & Guide.