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User experience design tools for courseware: persona creation kit, journey maps, and ecosystem maps

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Description

WestEd's freely available suite of participant-data-informed tools helps postsecondary gateway-math courseware designers examine learner and faculty needs, experiences, and ecosystems.

Components

  • User experience design tools for courseware: persona creation kit, journey maps, and ecosystem maps: The WestEd team developed freely available user experience design tools grounded in participant data for courseware designers and developers. These include "a modular, deck-based user persona creation kit" with eight student and faculty archetypes plus capacity, challenge, and design thought cards; eight journey maps visualizing a semester-long student experience with friction points and courseware opportunities; and two ecosystem maps illustrating the people, processes, features, and resources that positively or negatively impact success in math courses. (Higgin et al. (2025))

Claims

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Key Sources

  • Higgin, T., Holl-Cross, C., Moorjani, A., & Edwards, A., with Cornfield, O., Eisen, S., Hosie, L., McNamara, H., Ray, D., & Tsinnajinnie, B. (2025). Faculty and student perspectives on gateway math courses and courseware. WestEd. https://www.wested.org
Page metadata
Field Value
type product
id user-experience-design-tools-for-courseware-persona-creation-kit-journey-maps-and-ecosyste
title User experience design tools for courseware: persona creation kit, journey maps, and ecosystem maps
description WestEd's freely available suite of participant-data-informed tools helps postsecondary gateway-math courseware designers examine learner and faculty needs, experiences, and ecosystems.
status review
product_kind framework
generated by process:settle-candidates on 2026-10-10
trust unverified — no one has confirmed this page's content

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